Need: One of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products needed to improve the business relationship skills of IT managers providing shared services support. The goal was for the managers to have greater business acumen, to enhance their advisory capability and to enhance their ability to influence.

Participants: Mid and senior IT shared services managers

Distribution: The Americas, Asia, and Europe

Description: LDR started with interviews of senior management of each business group serviced by the Shared Services IT managers to understand their perceptions of the service received from their IT relationship manager.

Next, competency assessments were completed around influencing others and critical skills and gaps were identified based on the information gathered in the interviews and the competency results.

The leaders of the IT relationship managers were then asked to determine the relevance of the feedback and competencies based on their expectations of the relationship manager’s role.

LDR developed a three-day program that included pre-work, action learning, and group and individual coaching follow-up. The client wanted all global training to be delivered in English. However coaching was delivered in the native language of the participant. While the instructor led training was conducted in Hong Kong and London, the participants were resident in multiple locations within the two regions. LDR sourced all facilitators and multiple coaches representing the language requirements within the regions.

Need: This global pharmaceutical company had a directive from the CFO to educate the employees in this newly acquired company regarding the parent company’s criteria for financial decision making and the employee’s role in the profitability of the company.

Participants: Managers and supervisors with both financial and non-financial backgrounds i.e. engineers, scientists, marketing managers, etc.

Distribution: IL, OH, CA, FL, MA, Belgium, Ireland, Malaysia, India, Japan, Australia, and England

Description: Working with the company’s subject matter experts, LDR rapidly designed and developed a highly customized program that incorporated the company metrics; internal and external reporting; success measures; the participant’s impact on the metrics; and the financial criteria used to evaluate investments such as R&D, etc. The program was delivered in-country, in-language in the U.S. and seven locations outside the U.S.

Acting as a single point of contact to the company, LDR managed trainer selection with trainers having financial and business acumen experience; provided the TTT for trainers; and coordinated training logistics and delivery. The company exceeded expectations, was well received by the participants and was delivered on time and on budget.

Need: This multinational automobile manufacturer is committed to staff development at all levels in the organization. Instructor-led courses are offered to Individual Contributors, with modules designed to develop key competencies and build engagement. Prior to partnering with LDR, the client contracted with multiple content and delivery vendors to provide this training in locations throughout the U.S., Canada and Mexico. The client wanted greater efficiency in the program delivery; the ability to provide consistent, contextualized content, contextualized to the company and current company objectives; and greater feedback on the performance of the offerings.

Participants: Individual Contributors in manufacturing, design, customer service, finance center and headquarters.

Distribution: U.S., Mexico and Canada

Description: LDR serves as the single point of contact for the administration and delivery of the client’s Individual Contributor training program across North America. During a transition phase the program continued with the third-party curriculum and training partners that had served the client to date, but with consistent delivery outcomes, reporting and consolidated invoicing. Over time, LDR was asked to provide all curriculum, and now provides both contextualized training from existing training assets and new content as business need required.

The dedicated LDR Project Manager works with the client POCs to:

– provide the contextualized training content (with translation as required)

– select and orient trainers to the client company and curriculum

– publish training calendars and monitor enrollments

– manage facility, trainer and materials logistics

– gather and report on participant feedback

– provide consolidated reporting and invoicing