Audience: Supervisor

Building the competency and commitment of every member of the organization improves performance, reduces turnover and enhances outcomes. Whether the coaching program is formal or informal, learning the core skills of coaching will help those who need to help others succeed.This course will help managers and supervisors learn the skills to develop others.

Program Outcomes

• Assess why an employee is not reaching their full potential
• Build the commitment of others

Coaching Skills- 4 hours

Audience: Supervisor

Successful leaders understand that regular coaching is integral to their job.  We present coaching and training as part of an overall development process and show how to integrate both into other management processes.  This enables managers to build their team all of the time, not just coach them when there is a problem that needs attention.  The result is more productive, more effective teams.In this program participants will learn to use coaching to improve the performance of others.

Program Outcomes

• Understand the performance improvement process
• Support the development of others
• Comfortably conduct a coaching conversation
• Sustain behavior change

Managing Performance- 4 hour

Audience: Manager

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Training Skills for Managers- 8 hours

Audience: Managers

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Audience: Individual Contributor/ Supervisor

Writing clearly is an important communication skill.  A poorly written document or e-mail conveys a lack of professionalism and can lead to miscommunication or slow the productivity of a team or organization. This course combines business writing fundamentals with important lessons about how to use e-mail to convey a professional image and enhance the communication process, not hinder it.

Program Outcomes

• Create clear, concise and compelling written messages
• Understand the needs of the audience and target communication to meet them
• Use a three step process to structure writing

Audience: Managers

Communication is a foundational leadership skill.  Leaders who can effectively communicate leverage their ability to connect to enhance their productivity and the productivity of their teams. Each of the core functions of management rely on the effective application of communication skills. In this session, participants will learn the five key habits of effective communicators and how they apply to vital leadership functions.

Program Outcomes

• Build commitment of team members to organizational mission and team goals
• Communicate with trust in mind
• Reduce conflict by using communication that builds agreement
• Use communication to build strong relationships.

Communication- 4 hours

Audience: Individual Contributor/Supervisor

Effective communication is essential in today’s organizations.  Individual contributors, team members and supervisors all must be able to successfully give and get information using a variety of different tools.  They must also be able to create understanding despite barriers to communication.Participants will learn communication skills such as listening and creating clear messages, as well as the best uses for common communication modes.

Program Outcomes

• Differentiate communication and effective communication
• Recognize each element of the communication process, identify related barriers and make adjustments to improve communication outcomes
• Use the communication mode best suited to the situation.

Making Your Point -4 hours

Audience: Individual Contributor/Supervisor

Assertive people are confident and direct in dealing with others.  They are able to stay in control of a situation and communication while keeping information channels open and flexible. In this program participants will learn the key elements of assertive behavior and how to modify communication patterns to maximize effectiveness.

Program Outcomes

• Differentiate between passive, aggressive, and assertive behavior patterns
• Use basic guidelines to enhance communication outcomes
• Use the STAR model to make a strong case
• Diagnose difficult situations
• Select the best solution to deal with a difficult situation.

Presentation Skills- 16 hours

Audience: Individual Contributor/ Supervisor/Manager

Sharing knowledge, thoughts and ideas is essential in today’s fast-paced communication driven environment.  Managers, supervisors and others must be prepared to present in a variety of situations and skilled in expressing themselves effectively.  This module increases participants’ confidence and skill in making a variety of presentations. Participants will learn techniques for planning, organizing and delivering results-oriented messages, which they can use in situations ranging from informal discussions to formal presentations.

Program Outcomes

• Understand elements of an effective presentation
• Deliver information to meet the needs of the audience
• Organize content to maximize impact
• Demonstrate strong core delivery skills
• Know how non-verbal signals impact the message received.

Presentation Skills for Leaders-16 hours

Audience: Leader

Effective presentation skills play an important role in the success of senior leaders across an organization.  A leader’s ability to convey their ideas affects their ability to influence inside and outside their organization.  It also can influence perceptions about credibility and presence.   This program includes videotaping each participant and debrief on a one-on-one basis. Participants will engage through discussion, activities, and (most importantly) opportunities for individual practice.

Program Outcomes

• Identify personal strengths and areas for development in presentation delivery skills
• Demonstrate effective design and delivery of a key presentation
• Differentiate presentation types and situations
• Adapt presentation style to various situations and circumstances.

Story Telling- 8 hours

Audience: Leaders

There is no doubt that stories can change the way we think, act, and feel.  Stories can inspire everything from understanding to action. They can create legends that an entire workplace culture can build upon, and they have the power to break down barriers and turn a bad situation into a good one. The right story, well told, captures our imaginations and makes things real in a way that cold, hard facts cannot.In this session, participants will learn the purposeful use of narrative to achieve a practical or tactical outcome.

Program Outcomes

• Identify why story telling is an effective leadership strategy in business
• Apply story telling effectively to achieve business goals
• Develop multiple story telling techniques
• Apply appropriate story telling techniques to a current business opportunity

Understanding the Language of Business- 4 hours

Audience: Individual Contributor

Speaking the language of business creates a context for employees. Understanding how day-to-day operations affect a company’s financial performance and being able to describe the impact in financial terms connects employees’ efforts to the bottom line.  This course focuses on the real-world application of business concepts using exercises that give hands-on, interactive practice with the concepts. Participants will learn the basics of financial reporting, key financial terms and how what they do impacts financial results of the company.

Program Outcomes

• Use a simple analogy to connect individual impact to the financial performance of the organization
• Understand basic financial terminology and concepts
• Connect key concepts to the financial performance of the company.

Audience: Manager

Managers and others who are engaged in planning, improving and leading projects and other initiatives need to have the skills to evaluate and analyze data to make informed decisions.   Successful decision makers use a process to make decisions objectively.Participants will learn techniques and tools to maximize the effectiveness of each stage of the process.

Program Outcomes

• Understand the relationship between problem-solving and decision making
• Define the decision and the goal of the decision clearly
• Identify sources of data and avoid information traps
• Consider all stakeholders and whether they have an interest or power in the decision
• Use decision making tools to make a viable choice

Audience: Manager

Organizations have the opportunity to maximize performance when employees at every level have the skills to solve problems.  Solving problems requires being able to analyze a situation from multiple perspectives and apply creative thinking skills to arrive a the best solution. Participants learn a proven systematic process for defining problems, identifying the true cause of a problem and generating creative solutions.

Program Outcomes

• Apply a systematic process to thoroughly define a problem
• Distinguish between cause and effect and evaluate data to move from possible causes to the most probable cause
• Apply a systematic process for developing creative solutions to problems
• Apply the problem solving process to both human and non-human performance problems
• Engage stakeholders in the process

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Audience: Individual Contributor/Supervisor

Thinking better is a foundational workplace skill.  Almost every part of a job requires the processing of information into knowledge. Highly skilled thinkers convert their knowledge to wisdom and improve their effectiveness by applying their wisdom to new problems and challenges.The focus of this program is to help participants improve their thinking processes.

Program Outcomes

• Interpret information to create knowledge
• Apply knowledge to create understanding
• Use understanding to generate wisdom
• Communicate a decision others can hear

Today’s global marketplace calls for intercultural understanding and cross-cultural communication skills to maximize business operations and working relationships. Participants will gain the cultural competence required to build successful relationships with global colleagues and customers by learning how the foundational values of selected cultures manifest into behaviors, communication styles and business practices. Participants will learn the most effective means of communication whether they are working on the ground in-country or with international counterparts here in the United States.

Program Outcomes

• Demonstrate an understanding of one’s own culture
• Recognize attributes of cultural differences and their potential impact
• Take actions to strengthen relationships with people from a variety of cultures
• Identify the influence of culture on communication
• Implement strategies for effective intercultural communication

Audience: Manager/Leader

Innovation is the process of generating new and useful ideas.  Leading innovation requires the discipline to balance creative thinkers, strategic objectives and bottom line realities.  In this workshop style program, managers and leaders who have an enterprise-wide view of the organization review organizational objectives and bottom line realities as part of a scenario planning process. The focus of the session is gaining consensus on the current critical uncertainties faced by the organization and developing multiple scenarios based on the spectrum of alternatives.  Each participant is expected to contribute their expertise to develop as rich a scenario as possible.

Program Outcomes

• Shorten the time between idea development and idea implementation
• Simultaneously increase an idea’s potential while decreasing it’s risk
• Engage the full resources of the organization to drive innovation
• Differentiate between desired, plausible and probable futures.

Innovation Thinking- 4 hours

Audience: Individual Contributor/ Supervisor

Innovation is the process of generating new and useful ideas. Innovation thinking requires looking inside and outside of an organization for examples of what is working right and determining strategies to repurpose the best ideas. Participants will learn how to apply innovation thinking in a variety of problem solving scenarios.

Program Outcomes

• Recognize innovation as a structured process
• Understand the innovation continuum
• Leverage different ways to spark creativity
• Use multiple strategies to generate the best ideas
• Channel thinking to focus on solutions

Audience: Manager/ Leader

Strategic leaders drive results based on the mission and vision of the organization.  In this course, managers and leaders will learn how to develop strategic objectives based on the market forces and internal strengths and weaknesses they face.  The course emphasizes the importance of a strong vision and aligning plans and resources to optimize chances for success.  Participants are encouraged to bring a current challenge to class that can serve as their own case study. By incorporating project based learning, real world examples and interactive learning strategies, participants gain a thorough understanding of the strategic planning process and a plan that they can use to drive real-world results.

Program Outcomes

• Understand the role that leaders play in the achievement of strategic outcomes
• Evaluate business environment from an internal and external perspective
• Create strategic objectives aligned with a current business environment
• Align resources and mission.
• Create sustainable strategies that move stakeholders forward

Audience: Individual Contributor/Manager

The workplace has become a patchwork of varying perspectives and experiences that can present challenges to management in terms of handling the different generations present.  While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the problems and conflicts.This workshop will help participants understand the motivations of each generation and apply strategies to create productive relationships.

Program Outcomes

• Understand the background, character traits and working style of each generation
• Appreciate differences and recognize similarities between generations
• Leverage the strengths of each generation.

Influencing Others- 4 hours

Audience: Manager/Leader

Influence is the capacity to build support for an idea, agenda or direction. The ability to influence without authority is the hallmark of a leader.  Successful influencers maximize outcomes by building consensus and gaining cooperation.  They exhibit personal authority that is not dependent solely on their position, enabling them to lead others in good times or in times of turmoil. In this interactive program, participants will learn key skills of influencing others and apply them to various scenarios.

Program Outcomes

• Recognize influence as a strategy to impact outcomes and compare it to other potential methods
• Build support for an idea or position
• Identify the potential for impact and the sources of power before deciding to use influence
• Recognize that credibility and connections are the conduits of influence

Audience: Manager/Leader

Creating and leading strong teams is a core skill of successful managers.  This course builds on basic management skills to prepare participants to manage in a team setting or enhance existing skills.Participants examine the different roles that people play in a team and techniques to leverage people’s inherent strengths to strengthen the overall team.

Program Outcomes

• Differentiate between a team and a group
• Recognize and resolve the types of team conflict
• Define a team’s purpose
• Recognize impact that the team leader has on the experience of the team
• Know the stages of team development and how to lead through each one

Audience: Leader

Remote and virtual team management has become the norm for many organizations.  Organizations around the world are enjoying the benefits of linking teams virtually through technology.  Research and best practices across many industries reveals that effective distance leadership includes the traditional, but that these skills have to be applied differently to maximize their impact in a virtual environment.This program helps leaders identify tools and techniques to enhance their virtual leadership to fit the often-heightened needs of virtual team members.

Program Outcomes

• Understand the unique competencies of successful virtual leaders and team members
• Adapt the five core leadership skills to virtual teams
• Select and use effective tools, techniques and technology to match the team need
• Utilize best practices for building trust and engagement in virtual teams

Audience: Manager

Proper planning is the key to success in any endeavor.  This program is a hands-on workshop for managers planning projects or working on project teams.  Participants gain an understanding of the entire project management process, as well as strategies they can use to enhance the effectiveness of project execution.  They learn how to use key project management tools by applying the principles and techniques directly to their own project, which reinforces learning while contributing to project success.Participants will learn the steps required to effectively launch and manage a project.

Program Outcomes

• Perform a project needs assessment and write goals, requirements and deliverables
• Create key project documents
• Build a project schedule by estimating time, costs and resources
• Demonstrate the requirements for success for each of the five phases of a project

Audience: Individual Contributor/Manager

Thinking like a leader means balancing the needs of the team with the mission of the organization to maximize results.In this session, participants learn the foundations of leadership, and how to leverage what they know, and who they are to maximize the effectiveness of what they do.

Program Outcomes

• Understand the relationship between thinking like a leader and leadership actions
• Engage others by creating a shared vision and connecting it to daily work
• Create a culture to support the vision
• Enhance performance by empowering action
• Use a process of continuous improvement to deliver results

Audience: Individual Contributor/ Supervisor/Manager

The nature of a business organization is to work as an interdependent team, but without trust there can be no dependence. Without trust, there can be compliance but not commitment. There can be communication, but not understanding. Finally, without trust there can be authority, but not leadership. Participants will learn to appreciate the importance of trust, as well as how to build trust and what to do to repair relationships when trust is broken.

Program Outcomes

• Use trust to improve results
• Modify behavior to improve trust
• Proactively root out environmental factors that erode trust
• Take steps to rebuild trust when it has been broken
• Defining trust

Audience-Individual Contributor

Accountable people make decisions that allow them to do what they said they would do.  They hold others to the same standard by entering into mutually accountable relationships.  Effective teams grow from mutually accountable relationships. Participants will learn how to improve results by enhancing personal accountability and building mutually accountable relationships.

Program Outcomes

• Recognize the impact of their role in the organization
• Describe their role in terms of results
• Build mutual accountability to establish more productive relationships

Audience: Individual Contributor/Supervisor

Professionals are judged as much on how they act as what they know.  Business professionalism includes having a results focused attitude and showing respect and concern for others. Knowing what constitutes professional behavior and the impact of behavior on outcomes enhances confidence and competence. Participants will learn how to modify behavior so they communicate in a professional manner even in difficult situations.

Program Outcomes

• Recognize impact of behavior
• Use assertive behavior to maintain control of choices and situations
• Say no without offending colleagues
• Select the best solution to deal with a difficult situation

All managers need to understand how their company makes money and how the company’s financial performance is influenced by the decisions they make every day.  This course focuses on three specific decision making tools:  cost/benefit analysis, decision tree, and decision matrix to help managers build confidence in their decisions. Participants learn the basic decision drivers to ensure robust decision making.

Program Outcomes

• Understand the financial impact of decisions
• Use tools to frame decisions
• Evaluate risk as part of the decision making process

Audience: Individual Contributor/Supervisor

Meetings can be a positive part of organizational life or a drain on the productivity and morale of everyone involved.  Making the most of meetings requires skill and focus.  Well-managed meetings can enhance the flow of information, build commitment within a team and lead to improved results.In this course participants will learn how to use tools and techniques to successfully initiate and manage meetings.

Program Outcomes

• Identify elements of effective meetings
• Prepare agenda and plan for meeting logistics
• Handle meeting disruptions effectively
• Stay on time and on task

Audience: Individual Contributor/Supervisor

Time management is the conscious control of the amount of time spent on specific activities, in order to maximize personal efficiency. Managing time requires making difficult choices to align time and priorities.In this session participants will learn how to prioritize activities to maximize productivity.

Program Outcomes

• Recognize the factors that determine the return on time
• Improve effectiveness by choosing to focus on what matters
• Use basic planning process to translate goals into outcomes
• Improve outcomes by eliminating activities that distract from the goal

Understanding how a company makes money helps employees put their decisions into perspective. Using a basic business model helps illustrate the relationship between planning, decision making and inherent business risk. The course uses a simulation case study to immediately apply the principles learned to a “real world’ situation. Participants will learn how decisions impact outcomes by following them through the business cycle.

Program Outcomes

• Understand primary financial statements and connect each of them to the business cycle
• Recognize the relationship between primary financial statements
• Calculate common financial ratios
• Recognize managing costs as an essential factor to positive financial performance

Audience-Individual Contributor/Supervisor

Building agreement represents a positive approach to resolving conflict.  Instead of looking at conflict as something that needs to be resolved or managed, the approach focuses on creating a shared vision based on commonality and building commitment to a path forward.Participants will learn a process to build agreement, based on creating mutual understanding, common goals and a shared commitment to the future.

Program Outcomes

• Appreciate the value of building agreement
• Use a process to build agreement
• Separate fact and interpretation when sharing information
• Focus on action to sustain agreement
• Uphold agreements

Audience: Manager

Constructive conflict can increase performance, but destructive conflict can destroy productivity and morale.  In this program, participants learn how to recognize different types of conflict and how to resolve conflicts before they become destructive. This program will explore five modes people use in dealing with conflict and how to determine when each mode is most appropriate/least appropriate.  Participants will learn and practice a six-step collaborative process for resolving conflict.

Program Outcomes

• Identify causes of conflict
• View conflict in a way that resolution is possible
• Balance concern for outcome with concern for relationships (Thomas-Kilmann Model)
• Use multiple strategies to resolve conflict

Audience-Supervisor

Supervisors are measured by the productivity of their team.  Effective delegation is essential to supervision and management, but a difficult role for many to assume.  The session helps participants understand the importance of delegation and supports the skill development required for effective delegation. Participants learn to use tools and techniques to identify the what, when, who of delegation.

Program Outcomes

• Identify what and to whom to delegate
• Hold delegates accountable for outcomes
• Expect positive outcomes
• Confirm mutual understanding of the task, as well as expectations, milestones and resources

Audience: Supervisor

Supervisors are a critical link to enhancing the productivity and performance of the whole team.  Understanding what it means to supervise and what is expected of them in their role will help supervisors develop the skills they need to succeed. This program builds skills and confidence by providing supervisors with specific tools and techniques they can implement “in the real world” and then time to develop a specific action plan to implement them back on the job.

Program Outcomes

• Identify the core skills of supervisory success
• Use key supervisory skills to develop operational excellence
• Use techniques that empower others to take action
• Exemplify the behaviors of trust and effective communication to build team commitment

Effective teams balance the roles of team members and the individual’s responsibilities to the team.  Enhancing the way teams work together and an individual’s understanding of what it means to be a team can improve productivity and morale.Participants will learn specific ways they can contribute to the effectiveness of their team.

Program Outcomes

• Understand difference between groups and teams and types of teams
• Recognize the need for assigned roles (tasks, skills) to make teams effective
• Recognize that people show up to teams and assume roles based on their natural tendencies
• Identify three elements of team communication
• Make decisions with input from all team members on options and outcomes

Audience: Individual Contributor/Supervisor

We all negotiate every day.  From brief encounters involving small requests to complex collaborations, employees at every level in today’s organizations negotiate.  By focusing on the value of the relationship as part of the negotiation equation parties can collaborate to achieve win-win results.This workshop will give participants an understanding of the tools to use during a negotiation and ways to build win-win solutions for all those involved.

Program Outcomes

• Know when and when not to negotiate
• Recognize negotiable situations
• Understand your own and others’ motivators
• Create wise agreement by finding mutually beneficial solutions

Audience: Supervisor/Manager

Organizations are more productive when teams can work collaboratively with each other.  Breaking down silos by building trust and enhancing communication between teams will impact performance, quality and service. By aligning teams to a common vision, leaders from any department can motivate and successfully implement multi-functional improvements. Participants will learn how to create a culture of collaboration and cooperation to enable their teams to effectively interact with others.

Program Outcomes

• Enhance interdepartmental relationships
• Facilitate communication in and between teams
• Promote best practices for effective team work
• Use behaviors that build trust and enhance collaboration